Contract for the provision of Amazon Connect Telephony for NHS North of England Care System Support (NECS)
Details
- Supplier(s)
- AMAZON WEB SERVICES EMEA SARL
- Value
- £50,000
- Duration
- 1 year
- Topic
- Telecommunications services
- Published
- 11 March 2026
- Source
- uk:contracts_finder
Tender description
NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for Amazon Connect Telephony contract title to Amazon Web Services EMEA SARL (UK Branch) on behalf of NHS North of England Commissioning Support Unit (NECS). This requirement has been procured via Crown Commercial Services (CCS) G-Cloud 14 RM1557.14 Framework (Lot 2 - Cloud Software) under PCR2015.
Timeline
- Completed: Award date1 March 2026
- Completed: Award published11 March 2026Current notice
- Next: Contract expiry date31 March 2027in 6 months
About the buyer
NHS South, Central and West Commissioning Support Unit is a healthcare buyer, an NHS commissioning support unit that runs procurement for integrated care boards, NHS trusts and healthcare providers. A healthcare procurement team runs end-to-end tendering for clinical services. Tenders are advertised through the In-Tend portal, where suppliers register to bid. A Dynamic Purchasing System covers commonly sourced goods and services such as orthodontics, consultancy and IT solutions. Purchase-to-pay processes and catalogues run through a transactional procurement service for member organisations.
UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.
Over the past 5 years, most of NHS South, Central and West Commissioning Support Unit's contract awards have been in software and information systems, IT services and education and training.
Relevant CPV codes
- 64200000 · Telecommunications services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-south-central-and-west-commissioning-support-unit.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-south-central-and-west-commissioning-support-unit.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-south-central-and-west-commissioning-support-unit.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-south-central-and-west-commissioning-support-unit.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-south-central-and-west-commissioning-support-unit.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-south-central-and-west-commissioning-support-unit.gov |
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