Awarded contract

Children and Young People Online Counselling and Support in Liverpool

Details

Supplier(s)
XenZone Ltd
Value
£288,490
Topic
Health services
Published
12 March 2026

Tender description

This is an online counselling and support service for children and young people aged 10-25 in Liverpool. The service is available 24-hours a day, 365 days a year and enables individuals to access support directly via a qualified counsellor as well as access information and articles on mental health and social issues Lot 1: NHS Cheshire and Merseyside: Liverpool Place intend to award a one-year contract via Direct Award C to the incumbent provider to deliver online counselling and support to 10-25 year olds in Liverpool. The contract will start on 1 April 2026, expire on 31 March 2027 and has an annual value of £288,490 (plus any uplift in year).

Timeline

  1. Completed: Award date17 February 2026
  2. Completed: Award published12 March 2026
    Current notice

About the buyer

NHS Cheshire and Merseyside ICB commissions NHS services, and formed in July 2022 from nine legacy clinical commissioning groups. Contracts are awarded by direct award, by varying an existing agreement, or through open competitive procurement. National and local framework agreements are also used, awarded directly or through a mini competition. Every award follows the Provider Selection Regime and the Procurement Act 2023. Providers can seek accreditation by contacting the ICB's procurement team directly. Procurement decisions are published in the ICB's PSR publication of decisions register.

UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.

Over the past 5 years, most of NHS Cheshire and Merseyside ICB's contract awards have been in health and social work and education and training.

Relevant CPV codes

  • 85100000 · Health services

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Decision makers

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