Awarded contract

Provision of Public Consultation and Market Research Surveys

Details

Buyer: Wandsworth Borough Council
Supplier(s): Bostock Marketing Group Ltd trading as BMG Research
Value: £262,440
Topic: Customer satisfaction survey
Published: 20 February 2025
Source: uk:find_a_tender

Tender description

The London Borough of Wandsworth require residents’ surveys in order to track changes in residents views and meet the requirements within the Government Tenant Satisfaction Measures on an annual basis. The main objective of the surveys is to provide robust results enabling reliable comparisons and analysis with previous residents' surveys and other boroughs. As part of the Council’s commitment to resident consultation and participation, the following surveys are conducted per year: A housing management satisfaction survey every 12 months which will use a representative sample of all tenants and leaseholders in council managed properties; and A rolling text survey aimed at residents who have used the Council’s repairs service. The Council is a major landlord with a housing stock of approximately 17,118 tenant properties for rent. It also has responsibility for approximately 15,922 leasehold properties purchased from the Council (most of which are on Council estates). Lot 1: The London Borough of Wandsworth require residents’ surveys in order to track changes in residents views and meet the requirements within the Government Tenant Satisfaction Measures on an annual basis. The main objective of the surveys is to provide robust results enabling reliable comparisons and analysis with previous residents' surveys and other boroughs. As part of the Council’s commitment to resident consultation and participation, the following surveys are conducted per year: A housing management satisfaction survey every 12 months which will use a representative sample of all tenants and leaseholders in council managed properties; and A rolling text survey aimed at residents who have used the Council’s repairs service. The Council is a major landlord with a housing stock of approximately 17,118 tenant properties for rent. It also has responsibility for approximately 15,922 leasehold properties purchased from the Council (most of which are on Council estates).

Timeline

Completed: Award date13 December 2024
Completed: Award published20 February 2025
Current notice

About the buyer

Wandsworth Borough Council is a London local authority that procures goods, works and services for residents across the borough. Contract opportunities are advertised through Atamis eSourcing, the council's e-procurement platform. Suppliers must register with Atamis eSourcing to trade electronically and bid for published tenders. Higher-value contract notices also appear on the government's Contracts Finder and Find a Tender services. Framework agreements cover many routine purchases, including Constructionline for construction projects and consultants. The council keeps no standing list of approved contractors, advertising openly instead whenever a framework or approved list opens.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Wandsworth Borough Council's contract awards have been in construction work, architectural and engineering services and health and social work.

Relevant CPV codes

79342311 · Customer satisfaction survey

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@wandsworth-borough-council.gov
Commercial Director	+44 •••• ••••••	••••••••@wandsworth-borough-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@wandsworth-borough-council.gov
Category Lead	+44 •••• ••••••	••••••••@wandsworth-borough-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@wandsworth-borough-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@wandsworth-borough-council.gov