ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service
Details
- Value
- £495,878.4
- Topic
- Call centre
- Published
- 18 December 2025
- Submission
- 16 January 2026
- Source
- uk:find_a_tender
Tender description
Rochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective. Service to be Provided: Call handling of repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays & RBH closure days (Christmas Period approximately the 24th Dec 3pm to 8am on the first working day in the New Year PLUS 10 additional days to be agreed per year).
Timeline
- Completed: Tender published18 December 2025Current notice
- Completed: Submission date16 January 2026
About the buyer
Rochdale Boroughwide Housing, known as RBH, is a tenant and employee co-owned housing society and a registered provider of social housing. RBH provides affordable housing across the Rochdale area. Sustainability carries a further 5% to 10% weighting in its tender processes. A framework for repairs materials for its stores has been split into lots, including central heating materials. A 2024 notice sought agency staff on a 24-month contract.
Over the past 5 years, most of Rochdale Boroughwide Housing Ltd's contract awards have been in business services, waste, cleaning and environmental services, and postal and telecoms services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@rochdale-boroughwide-housing-ltd.gov |
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