GB-St Helens: Contract Award Notice - Netcall Contact Centre Software
Details
- Buyer
- Torus
- Supplier(s)
- Netcall Technology Limited
- Value
- £620,640
- Duration
- 4 years
- Topic
- Software supply services
- Published
- 10 December 2025
- Source
- uk:contracts_finder
Tender description
Call of contract via the NHS SBS Framework (Ref: SBS10175) for the provision of the Netcall Liberty Converse contact centre system to support customer communications, including telephony, digital channels, and workflow management.
Timeline
- Completed: Award date18 November 2025
- Completed: Award published10 December 2025Current notice
- Next: Contract expiry date17 November 2029in 3 years
About the buyer
Torus is a housing association operating across Liverpool, St Helens and Warrington, trading under that name as Torus62 Limited. New-build contracts are commissioned through JV North, a shared framework run by nine housing associations across the north of England. Repairs and maintenance run under a separate framework, with a lead contractor and a secondary contractor.
Over the past 5 years, most of Torus's contract awards have been in business services, construction work and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@torus.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@torus.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@torus.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@torus.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@torus.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@torus.gov |
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