Awarded contract

NELFT - Waltham Forest Crisis Alternative Services

Details

Value
£991,904
Duration
2 years
Topic
Provision of services to the community
Published
24 November 2025

Tender description

The Place Based Partnership within North East London (NEL) has identified key priority areas to enhance local mental health acute pathways. This initiative aims to develop effective community alternatives to hospital admission for residents experiencing a mental health crisis. The North East London Joint Forward Plan emphasises prevention, leveraging community assets, and providing person-centered, integrated care. The goal is to support more individuals in appropriate settings outside of hospitals, ensuring that those in crisis receive timely and suitable support. A significant focus is placed on improving mental health crisis management and offering alternatives to hospital admission. This ensures that high-quality inpatient care is available for those who truly need it, aligning with the principle of delivering the right support at the right time and place. The scope of services varies across localities, and a procurement process via Lots has been established to cater to the specific needs of each Local Borough and its demographics. This approach also fosters collaboration with Voluntary, Community, and Social Enterprise (VCSE) partners, enhancing the overall benefit to service users. VCSE (Voluntary, Community, and Social Enterprise) partners will play a crucial role in the Place Based Partnership within NELFT. Their involvement will include: Service Delivery: VCSE organisations will provide community-based services that offer alternatives to hospital admission. These services might include crisis intervention, counselling, peer support, and other mental health support programs tailored to local needs. Collaboration and Integration: VCSE partners will work closely with NELFT and other healthcare providers to ensure a seamless integration of services. This collaboration aims to create a cohesive support network that can respond effectively to mental health crises. Community Engagement: VCSE organisations often have strong ties to the local community and can engage residents in mental health initiatives. They can help raise awareness, reduce stigma, and encourage individuals to seek help early. Tailored Support: By understanding the unique demographics and needs of each locality, VCSE partners can offer personalised support that aligns with the specific challenges faced by different communities. Innovation and Flexibility: VCSE organisations can bring innovative approaches to mental health care, offering flexible and responsive services that can adapt to changing needs and circumstances. Overall, the involvement of VCSE partners is essential for building a comprehensive, community-centered approach to mental health care that prioritises prevention, early intervention, and support outside of hospital settings. ## Contract award

Timeline

  1. Completed: Award published24 November 2025
    Current notice
  2. Completed: Award date24 November 2025
  3. Next: Contract expiry date4 January 2028in 15 months

About the buyer

North East London NHS Foundation Trust delivers community and mental health services across North East London and south west Essex, buying as an NHS trust with its own procurement team. That team handles sourcing, market research, supplier evaluation and contract negotiation. Much of this procurement flows through frameworks from the Crown Commercial Service and the London Procurement Partnership. Six directorates commission services across the localities the trust covers.

Over the past 5 years, most of North East London NHS Foundation Trust's contract awards have been in construction work, business services and medical equipment and pharmaceuticals.

Relevant CPV codes

  • 75200000 · Provision of services to the community

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