HI-BIKE Customer Services
Details
- Value
- £80,000
- Topic
- Bicycles
- Published
- 21 November 2025
- Submission
- 15 December 2025
Tender description
Customer services, including call handing, emailing and social media management for the HI-BIKE public bike share scheme. Lot 1: HITRANS invites tenders for the provision of Customer Services and Operational Support for the HI-BIKE public bike share scheme. The successful contractor will manage daily customer interactions, system monitoring and light administrative coordination tasks. This will help to ensure efficient, consistency and high-quality service across the HI-BIKE systems in Inverness, Fort William and Elgin. For full details see supporting documentation.
Timeline
- Completed: Tender published21 November 2025Current notice
- Completed: Submission date15 December 2025
About the buyer
Highlands and Islands Transport Partnership (HITRANS) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 34430000 · Bicycles
- 79340000 · Advertising and marketing services
- 79342300 · Customer services
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@highlands-and-islands-transport-partnership-hitrans.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@highlands-and-islands-transport-partnership-hitrans.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@highlands-and-islands-transport-partnership-hitrans.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@highlands-and-islands-transport-partnership-hitrans.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@highlands-and-islands-transport-partnership-hitrans.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@highlands-and-islands-transport-partnership-hitrans.gov |
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