Passenger Assist Service
Details
- Supplier(s)
- TRANSREPORT LIMITED
- Value
- 10,000,000
- Duration
- 3 years
- Topic
- Support services for railway transport
- Published
- 10 November 2025
- Source
- uk:find_a_tender
Tender description
Contract Award Notice for the award of Passenger Assist services that are already under contract prior to commencement of Procurement Act 2023. Notice being published to cover variation of contract term and pricing structural changes as per related Transparency Notice. ## Contract award Title: Agreement for Passenger Assist between RSP and Transreport Limited
Timeline
- Completed: Award published10 November 2025Current notice
- Completed: Award date10 November 2025
- Next: Contract expiry date8 December 2028in 2 years
About the buyer
Rail Settlement Plan Limited is a division of the Rail Delivery Group, running the ticketing and revenue settlement systems shared across Britain's train operating companies. Tender notices for the settlement business appear on Find a Tender alongside the Rail Delivery Group's own procurement portal. The Rail Delivery Group runs this procurement centrally on behalf of the train operators it represents. Recent contracts have covered back-office systems, software support and equipment maintenance for the settlement platform. Rail Settlement Plan also sets the technical standards that ticket issuing systems across the industry must meet.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of Rail Settlement Plan Limited's contract awards have been in transport support and travel services, IT services and repair and maintenance.
Relevant CPV codes
- 63711000 · Support services for railway transport
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@rail-settlement-plan-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@rail-settlement-plan-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@rail-settlement-plan-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@rail-settlement-plan-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@rail-settlement-plan-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@rail-settlement-plan-limited.gov |
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