Transactional Services: Processing resource
Details
- Supplier(s)
- CIVICA UK LIMITED
- Duration
- 3 months
- Topic
- Financial transaction processing and clearing-house services
- Published
- 30 October 2025
- Source
- uk:find_a_tender
Tender description
Transactional Services at Liverpool City Council has responsibility for the administration of the following functions: • Council tax and business rates • Housing benefit and council tax support • Local welfare provision • Benefits maximisation • Accounts receivable • Corporate debt The service has has identified a significant number of Universal Credit (UC) transactions (circa 130,000) requiring processing within the Benefits Team of Transactional Services. These transactions have accumulated due to the volume of UC notifications received daily and require prompt action to ensure accurate and timely updates to customer accounts and benefits records. The aim of this exercise is to procure a resource that will process the outstanding UC transactions accurately and in accordance with statutory requirements and council procedures, thereby ensuring that claimants' benefit entitlements are updated correctly and without undue delay. ## Contract award
Timeline
- Completed: Award published30 October 2025Current notice
- Completed: Award date30 October 2025
- Completed: Contract expiry date31 January 2026
About the buyer
Liverpool City Council procures as a local authority for the city of Liverpool, with its approach set out in a published Sustainable Procurement Strategy. Most tender opportunities are advertised on the Proactis ProContract portal, where suppliers register to bid. Higher-value contracts also appear on the Central Digital Platform's Find a Tender service under the Procurement Act 2023. Frameworks and approved procurement routes run through separate platforms alongside the main portal. Lower-value purchases are usually handled through a direct quotation rather than a full tender. Some health and social care commissioning instead follows the Provider Selection Regime.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Liverpool City Council's contract awards have been in construction work, architectural and engineering services and software and information systems.
Relevant CPV codes
- 66172000 · Financial transaction processing and clearing-house services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@liverpool-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@liverpool-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@liverpool-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@liverpool-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@liverpool-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@liverpool-city-council.gov |
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