Discharge Support Services with Digital Task Management

Tender description

Provision of on-the-day discharge support for patients leaving hospital, coordinated through a digital booking and task allocation platform. The service must enable rapid deployment of personnel (staff and/or volunteers) to deliver practical discharge support in community and home settings. • Expedite safe and timely patient discharge. • Provide flexible, same-day support using a digital management platform. • Ensure consistent nationwide coverage with local delivery. • Guarantee rapid completion of assigned tasks. Digital Booking & Task Management Platform • Platform available to WM5G discharge co-ordinators for real-time booking. • Ability to upload, assign, and track multiple tasks per patient. • Visibility of task status, personnel availability, and completion updates. • Secure data handling in line with NHS IG requirements. Workforce Model • Access to a range of personnel, including staff and/or volunteers. • Capability to allocate tasks to appropriate individuals based on geography and skill set alignment. • Ability to scale resources according to demand. • Mandatory: Tasks must be allocated within 2 hours from time of upload and completed within 4 hours. • Supplier must demonstrate systems and capacity to meet this SLA. Geographic Coverage • Mandatory: Nationwide coverage. • Delivery must take place at a local level, with appropriate deployment networks Core Task Types Suppliers must include, as a minimum: • Home setup for discharge (e.g., basic safety/preparation). • Patient transport • Equipment setup or placement in the home. • Shopping or collection of essential items. • General practical discharge support (e.g., welfare check, light duties). • Weekly wellbeing checks Service Standards • 2-hour guarantee assignment of task, 4 hour completion. • Real-time task status updates via the platform. • Robust escalation and contingency arrangements. • Staff/volunteers trained to relevant standards. • Safeguarding, health and safety, and DBS compliance. • Staff insured to undertake relevant tasks