Book a callGet started free
Awarded contract

South Norfolk Council: Customer Relation Management Software Package - AWARD

Details

Buyer
East Suffolk Council
Supplier(s)
GOSS INTERACTIVE LIMITED
Value
£796,855
Duration
7 years
Topic
Industry specific software package
Published
30 September 2025
Source
uk:contracts_finder

Tender description

South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council.

Timeline

  1. Award date11 September 2025
  2. Award published30 September 2025
    Current notice
  3. Contract expiry date11 September 2032in 6 years

About the buyer

East Suffolk Council is a local authority that runs procurement through a shared service covering four councils and its own trading company. Great Yarmouth Borough Council, South Norfolk Council and Broadland District Council all use the same procurement team. East Suffolk Services Limited, the council's own trading company, is covered by the same arrangement. Suppliers register on the In-Tend portal to view and respond to live tenders. Contracts are awarded on value for money rather than lowest price alone, under open and transparent procurement rules. The council pays 98% of its suppliers within 30 days.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of East Suffolk Council's contract awards have been in construction work, architectural and engineering services and business services.

Relevant CPV codes

  • 48100000 · Industry specific software package
  • 48217000 · Transaction-processing software package
  • 48219300 · Administration software package
  • 48333000 · Contact management software package
  • 48445000 · Customer Relation Management software package
  • 72212100 · Industry specific software development services
  • 72212211 · Platform interconnectivity software development services
  • 72212445 · Customer Relation Management software development services

AI insights

  • Is there a preferred supplier?
  • What are the buyers pain points?
  • What has the buyer previously procured?
  • What are the key requirements?
Sign-up to enrich

Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

41 similar open tenders

See more open tenders related to South Norfolk Council: Customer Relation Management Software Package - AWARD.

Explore all open tenders

Related topics

Topics related to South Norfolk Council: Customer Relation Management Software Package - AWARD, ranked by notice volume.

View all topics
TopicCountValue
  1. Customer Experience Tenders
    4,653
    £127.0bn
  2. ICT Tenders and Contracts
    11,480
    £1.0tn
  3. IT Contracts and Tenders
    32,397
    £2.0tn

Related buyers

Buyers similar to East Suffolk Council.

View all buyers
BuyersCountValue
  1. Surrey County Council
    1,592
    £17.1bn
  2. Suffolk County Council
    1,367
    £1.6bn
  3. North Yorkshire Council
    1,049
    £3.2bn
  4. Leicester City Council
    993
    £1.8bn
  5. Leicestershire County Council
    884
    £2.5bn
  6. Bristol City Council
    841
    £927.5m
  7. Bedford Borough Council
    833
    £390.3m
  8. Hampshire County Council
    770
    £18.2bn
  9. East Sussex County Council
    699
    £623.2m
  10. West Northamptonshire Council
    625
    £2.4bn

Win more public sector contracts

Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.

Try for free