Awarded contract

Independent Complaints Adjudication Service for OFSTED (ICASO)

Details

Buyer: Department for Education
Supplier(s): Centre for Effective Dispute Resolution Services Limited (CEDR Services Limited)
Value: £124,500
Duration: 3 years
Topic: Arbitration and conciliation services
Published: 2 October 2025
Source: uk:find_a_tender

Tender description

The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE. The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage. The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations. ## Contract award Title: Independent Complaints Adjudication Service for OFSTED (ICASO)

Timeline

Completed: Award date26 September 2025
Completed: Award published2 October 2025
Current notice
Next: Contract expiry date31 October 2028in 2 years

About the buyer

The Department for Education is a ministerial department responsible for children's services and education policy in England, procuring both for itself and its executive agencies. Requirements are advertised on the Find a Tender service, published through the department's Jaggaer etendering system. Suppliers awarded a contract must register on the Central Digital Platform. Framework purchases follow the matching Crown Commercial Service terms. Many contracts are let on standard government terms, such as Cabinet Office short-form or model services agreements. Schools and academy trusts buy separately, using framework options the department reviews and approves in advance.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of the Department for Education's contract awards have been in business services, construction work and education and training.

Relevant CPV codes

79422000 · Arbitration and conciliation services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-for-education.gov
Commercial Director	+44 •••• ••••••	••••••••@department-for-education.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-for-education.gov
Category Lead	+44 •••• ••••••	••••••••@department-for-education.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-for-education.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-for-education.gov