Holding Difficult Conversations training

Tender description

Cyngor Gwynedd needs to commission a provider to provide holding difficult conversations training.Many of our managers and team leaders say that having difficult conversations with staff is one of the hardest aspects of their role. From time to time, they have to face conversations with their staff that they anticipate will be challenging and difficult, and they feel they lack the skills to conduct them effectively. Situations like these include dealing with underperformance, unacceptable behaviour, investigating reports of bullying, giving feedback, refusing to collaborate effectively with colleagues, or handling personal and sensitive issues.The aim of this training is to introduce a range of practical techniques to support them in having meaningful and constructive conversations.The Council wishes to appoint a provider who can deliver the training in Welsh and English.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=155676.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The purpose of this training is to provide the knowledge, skills, and confidence for the Council’s managers and team leaders to hold difficult conversations in a professional, empathetic, and constructive manner, reducing tension and encouraging understandingThe main requirements of the training include:- Identify what types of conversations can be difficult and why- Focus specifically on developing the skills to hold difficult but effective discussions with staff- Empower individuals with the knowledge to handle difficult conversations confidently- Offer a range of techniques to help managers and team leaders deal with difficult conversations effectively- Identify the key communication skills needed in challenging situations- An opportunity to practise skills in realistic scenarios through role-play or group discussions-Half-day event (maximum of 3.5 hours)- Face-to-face training(WA Ref:155676)