Service Desk Certification (SDC) Programme
Details
- Supplier(s)
- Customers International Limited t/as Service Desk Institute
- Value
- £29,900
- Duration
- 4 years
- Topic
- Specialist training services
- Published
- 26 August 2025
- Source
- uk:find_a_tender
Tender description
This procurement is for the Service Desk Certification (SDC) Programme to be delivered by the Service Desk Institute (SDI). The programme will run over a period of three years and nine months and comprises 18.5 delivery days. SDI's certification is the only globally recognised, independently audited framework specifically designed for service desk operations. It is aligned with the Global Best Practice Standard for Service Desk and provides maturity benchmarking, structured improvement plans, and independent validation. Expenses are recoverable in line with DfT Policy rates. ## Contract award
Timeline
- Completed: Award published26 August 2025Current notice
- Completed: Award date26 August 2025
- Next: Contract expiry date26 June 2029in 3 years
About the buyer
The Maritime and Coastguard Agency is an executive agency of the Department for Transport, and buys as a central government agency for maritime and coastal search and rescue. Crown Commercial Service frameworks are used where they fit the agency's needs. Specialist maritime technical and scientific services are sourced through dedicated frameworks instead. The Procurement Team sits within Commercial and Programmes at the agency's Southampton headquarters.
Over the past 5 years, most of Maritime and Coastguard Agency's contract awards have been in business services, IT services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov |
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