Direct Award of Contract to provide an Adults Social Care Case Management System
Details
- Buyer
- Torbay Council
- Topic
- Customer Relation Management software package
- Published
- 22 July 2025
- Source
- uk:find_a_tender
Tender description
Purchase of a hosted case management for Adults Social Care, plus support with implementation, and data migration, and the ongoing licencing and maintenance of the system. This is a direct award, following the publication of a Voluntary ex ante transparency (VEAT) notice (reference: 2025/S 000-000406 on 07th January 2025, and subsequent internal approval to directly award the contract from Torbay Council's Cabinet. The system will be used by Torbay Council and Torbay and South Devon NHS Foundation Trust. With regards to the Award criteria, the contract was a direct award. In the absence of a competition, consideration was given to both quality of the awarded supplier's system solution, as covered within the VEAT, and price, in terms of achieving best value for the Council in using the same solution for Adults Social Care Case Management System provision, as it currently uses for its Children's provision. Lot 1: Purchase of a hosted case management for Adults Social Care, plus support with implementation, and data migration, and the ongoing licencing and maintenance of the system. This is a direct award, following the publication of a Voluntary ex ante transparency (VEAT) notice (reference: 2025/S 000-000406 on 07th January 2025, and subsequent internal approval to directly award the contract from Torbay Council's Cabinet. The system will be used by Torbay Council and Torbay and South Devon NHS Foundation Trust. With regards to the Award criteria, the contract was a direct award. In the absence of a competition, consideration was given to both quality of the awarded supplier's system solution, as covered within the VEAT, and price, in terms of achieving best value for the Council in using the same solution for Adults Social Care Case Management System provision, as it currently uses for its Children's provision.
Timeline
- Completed: Tender published22 July 2025Current notice
About the buyer
Torbay Council is the local authority for Torbay, and its commercial services team manages procurement across the council. Every tender is advertised on Supplying the South West, the council's e-tendering platform for formal requirements. Suppliers register free on the platform to receive automatic notification of new opportunities. Contracts above the regulatory threshold are also openly advertised through Find a Tender. Framework call-offs, dynamic purchasing systems and direct award to a fellow contracting authority offer further routes to a contract. Smaller-value work is quoted directly, with at least three suppliers invited and two of them based in Torbay.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Torbay Council's contract awards have been in construction work, business services and health and social work.
Relevant CPV codes
- 48445000 · Customer Relation Management software package
- 48611000 · Database software package
- 72260000 · Software-related services
- 72261000 · Software support services
- 72268000 · Software supply services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@torbay-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@torbay-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@torbay-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@torbay-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@torbay-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@torbay-council.gov |
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