TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES
Details
- Buyer
- Dundee City Council
- Supplier(s)
- Digital Modus Ltd
- Value
- £142,664
- Topic
- Information technology services
- Published
- 9 July 2025
- Source
- uk:find_a_tender
Tender description
Implementation of Omnichannel Services Lot 1: The Council wishes to seek proposals from prospective marketplace suppliers to assist in the implementation of Omnichannel facilities for Dundee City Council. The preferred supplier or suppliers will be called upon to provide various levels of assistance. The initial scope of the project being to establish the omnichannel facilities in Customer Services processes. With the solution allowing flexibility to expand into further Service areas as required. The Council is seeking to significantly increase the volume of requests and transactions handled by a combination of automated chatbot facilities and webchat Additionally the Council wishes to consider a resolution of a high volume of calls through conversational automated intelligence. The outcome of this will see a reduction in enquiries handled by Council staff and the ability of Council staff to manage multiple threaded queries.
Timeline
- Completed: Award date7 May 2024
- Completed: Award published9 July 2025Current notice
About the buyer
Dundee City Council is the local authority for the City of Dundee, buying as a Scottish local authority with its own Corporate Procurement Team. Contracts are advertised through Public Contracts Scotland, the national tendering portal for the public sector in Scotland. National frameworks including Scottish Procurement and Scotland Excel cover much of its collaborative buying. A corporate procurement manager leads the team from Dundee House. Model contract terms for goods, services and consultancy work follow Scottish Government standards. A separate validation list gives smaller suppliers a route into lower-value works opportunities without a full tender.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Dundee City Council's contract awards have been in transport equipment, repair and maintenance and business services.
Relevant CPV codes
- 72222300 · Information technology services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@dundee-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@dundee-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@dundee-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@dundee-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@dundee-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@dundee-city-council.gov |
30 similar open tenders
See more open tenders related to TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES.
- Open tender
Support for CEC Digital Products
- Open tender
Artificial Intelligence Innovation
- Open tender
All-Age Carers Service
- Open tender
Customer Due Diligence (CDD) Platform
Related topics
Topics related to TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES, ranked by notice volume.
- 311£7.3bn
- 377£8.2bn
Related buyers
Buyers similar to Dundee City Council.
- 260£300.1m
- 235£528.9m
- 232£280.4m
- 205£1.1bn
- 196£1.2bn
- 181£31.9m
- 177£53.6m
- 170£225.3m
- 164£385.2m
- 148£2.1bn
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
