CPT_24_44 - ServiceNow enhanced support
Details
- Supplier(s)
- Mozaic Services Limited
- Value
- £504,000
- Duration
- 2 years
- Topic
- Computer equipment and supplies
- Published
- 4 July 2025
- Source
- uk:contracts_finder
Tender description
National Audit Office (NAO) awarded a contract to Mozaic Services Ltd through Crown Commercial Services GCloud 14. Provision of professional services support for our ServiceNow platform. The service incorporates the maintenance, support and service development of the NAO's service management function for Digital Services & Information Security. This is an initial two year contract with the option to extend for two years in one year periods. Contract start 01.07.25. Final expiry is 30.06.29. Value of contract for the potential four year term is £1,008,000.00 gross.
Timeline
- Completed: Award date1 July 2025
- Completed: Award published4 July 2025Current notice
- Next: Contract expiry date30 June 2027in 9 months
About the buyer
The National Audit Office scrutinises government spending on Parliament's behalf, and buys as a central body with its own Central Procurement Team. Suppliers register free on the Delta eSourcing portal to access opportunities specific to the office. Larger contracts are advertised on Find a Tender, the central platform for public sector contract notices. Registered suppliers can search live opportunities there and set email alerts for new tenders. Purchases span professional services, technology, training, facilities management and office supplies bought to support its audit work. Procurement follows UK public procurement regulations alongside the office's own internal policies.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of the National Audit Office's contract awards have been in IT services, business services and software and information systems.
Relevant CPV codes
- 30200000 · Computer equipment and supplies
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@national-audit-office.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@national-audit-office.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@national-audit-office.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@national-audit-office.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@national-audit-office.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@national-audit-office.gov |
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