Awarded contract

CPT_24_44 - ServiceNow enhanced support

Details

Value
£504,000
Duration
2 years
Topic
Computer equipment and supplies
Published
4 July 2025

Tender description

National Audit Office (NAO) awarded a contract to Mozaic Services Ltd through Crown Commercial Services GCloud 14. Provision of professional services support for our ServiceNow platform. The service incorporates the maintenance, support and service development of the NAO's service management function for Digital Services & Information Security. This is an initial two year contract with the option to extend for two years in one year periods. Contract start 01.07.25. Final expiry is 30.06.29. Value of contract for the potential four year term is £1,008,000.00 gross.

Timeline

  1. Completed: Award date1 July 2025
  2. Completed: Award published4 July 2025
    Current notice
  3. Next: Contract expiry date30 June 2027in 9 months

About the buyer

The National Audit Office scrutinises government spending on Parliament's behalf, and buys as a central body with its own Central Procurement Team. Suppliers register free on the Delta eSourcing portal to access opportunities specific to the office. Larger contracts are advertised on Find a Tender, the central platform for public sector contract notices. Registered suppliers can search live opportunities there and set email alerts for new tenders. Purchases span professional services, technology, training, facilities management and office supplies bought to support its audit work. Procurement follows UK public procurement regulations alongside the office's own internal policies.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of the National Audit Office's contract awards have been in IT services, business services and software and information systems.

Relevant CPV codes

  • 30200000 · Computer equipment and supplies

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Decision makers

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