Contact Centre Transformation to Hosted Solution Phase 2 (G-Cloud 14 Call Off)
Details
- Supplier(s)
- PricewaterhouseCoopers LLP
- Value
- £320,000
- Duration
- 4 months
- Topic
- Call centre
- Published
- 19 June 2025
- Source
- uk:contracts_finder
Tender description
Phase 2 of the contact centre transformation project - AWS voice automation & enhanced benefits and redesign of the contact model.
Timeline
- Completed: Award date14 April 2025
- Completed: Award published19 June 2025Current notice
- Completed: Contract expiry date31 July 2025
About the buyer
Peterborough City Council is a local authority that procures works, goods and services.
Over the past 5 years, most of Peterborough City Council's contract awards have been in health and social work, software and information systems and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@peterborough-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@peterborough-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@peterborough-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@peterborough-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@peterborough-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@peterborough-city-council.gov |
7 similar open tenders
See more open tenders related to Call centre.
- Open tender
26-011 - Emergency Call Monitoring Services
- Open tender
Housing Maintenance & Repair
- Open tender
Housing Maintenance & Repair
Related topics
Topics related to Contact Centre Transformation to Hosted Solution Phase 2 (G-Cloud 14 Call Off), ranked by notice volume.
- 4,602£217.0bn
Related buyers
Buyers similar to Peterborough City Council.
- 1,596£16.5bn
- 1,420£1.6bn
- 1,013£3.3bn
- 1,011£1.8bn
- 889£2.0bn
- 850£385.1m
- 803£17.3bn
- 750£838.3m
- 737£505.7m
- 637£1.6bn
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.