CBC-1807-T-TH EDT Contact Centre
Details
- Topic
- Customer services
- Published
- 18 June 2025
- Submission
- 18 July 2025
- Source
- uk:contracts_finder
Tender description
Central Bedfordshire Council is undertaking a competitive tendering exercise to secure an independent Provider to manage the Emergency Duty Team (EDT) Contact Centre. EDT provides an emergency social work service out of hours; the service is hosted by Central Bedfordshire Council (CBC) and provides a service to Bedford Borough Council (BBC) and Luton Borough Council (LBC) under Service Level Agreements. EDT respond to all emergency social care situations that arise out of hours, and which cannot be left until the next working day. EDT will act to ensure the immediate protection and safeguarding of children, young people, and adults who are at risk of harm. All work is undertaken within the relevant legislative framework. EDT operates 365 days service a year over 7 days a week, with operating hours totalling to around 129 hours per week on average. The service operating hours are: o Monday to Thursday 5pm to 9pm o Friday from 4pm to Monday at 9am o 24 hours service on Public Holidays Additional information: Is a Recurrent Procurement Type? : No
Timeline
- Completed: Tender published18 June 2025Current notice
- Completed: Submission date18 July 2025
About the buyer
Central Bedfordshire Council buys as a local authority, running its own procurement function for the area. Framework agreements are used to source many of these larger contracts. Smaller requirements are bought by direct quote from the relevant service area. The council does not use a preferred or approved list of suppliers.
Over the past 5 years, most of Central Bedfordshire Council's contract awards have been in construction work, architectural and engineering services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov |
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