Awarded contract

DA from the NHS Shared Business Services Patient/Citizen Communication & Engagement Solutions FW for the Contact Centre Telephony System

Details

Value
£437,390
Duration
3 years
Topic
Installation services of line telephony equipment
Published
22 May 2025

Tender description

Contact Centre Telephony System

Timeline

  1. Completed: Award date31 January 2025
  2. Completed: Award published22 May 2025
    Current notice
  3. Next: Contract expiry date30 January 2028in 15 months

About the buyer

Stockton Borough Council is a local authority that advertises its tenders through the North East Procurement Organisation, or NEPO. Suppliers register free on NEPO's Open system, where the council advertises contracts and invites tenders. A contract register lists every contract the council has awarded or joined, including framework agreements. The register updates continuously as new contracts are agreed, rather than being published as a static list. Contracts above certain value thresholds require suppliers to register on the Central Digital Platform, introduced under new procurement legislation from February 2025.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Stockton Borough Council's contract awards have been in construction work, health and social work and software and information systems.

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Decision makers

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