Contact Centre Delivery Partner
Details
- Supplier(s)
- TTEC Digital
- Value
- £205,960
- Duration
- 3 years
- Topic
- Call centre
- Published
- 9 January 2025
- Source
- uk:contracts_finder
Tender description
West Midlands Combined Authority is awarding a contract to TTEC Consulting Ltd for the supply of a Microsoft`s Dynamics 365 Contact Centre via a compliant GCloud 14 call off award process.
Timeline
- Completed: Award date19 December 2024
- Completed: Award published9 January 2025Current notice
- Next: Contract expiry date30 April 2028in 18 months
About the buyer
West Midlands Combined Authority runs regional transport, growth and skills programmes for seven West Midlands councils, and buys as a local authority with its own procurement team. Transport for West Midlands, the authority's transport arm, procures local transport policy and delivery on its behalf. The Mayor and the leaders of the seven constituent councils sign off major contracts through the authority's board.
A rolling pipeline lists larger opportunities expected over the next eighteen months.
Over the past 5 years, most of the West Midlands Combined Authority's contract awards have been in architectural and engineering services, business services and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@west-midlands-combined-authority.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@west-midlands-combined-authority.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@west-midlands-combined-authority.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@west-midlands-combined-authority.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@west-midlands-combined-authority.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@west-midlands-combined-authority.gov |
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