001706 Employee Assistance Programme (Telephone)
Details
- Value
- £112,000
- Topic
- Guidance and counselling services
- Published
- 30 April 2025
- Submission
- 16 May 2025
- Source
- uk:find_a_tender
Tender description
This Invitation to Bid is for the provision of a telephone based Employee Assistance Programme with includes a 24 hour, 365 days per year telephone advisory and counselling service for all Durham County Council employees, academy schools/colleges and other public sector organisations including town councils contracted to Durham County Council Occupational Health Services (including support for managers), elected members and care leavers in respect of any personal or emotional matter whether work or non-work related as specified in this and related documents. Similar services have been available since 2006. Additionally, the Council is also seeking a Critical Incident stress/trauma Response Service on an 'as needed basis' which has also been in place since 2006, although to date this has not been utilised. Durham County Council are looking for a single specialist provider who can deliver this service. The following key elements are required of the telephone-based Employee Assistance Programme: Confidential Telephone support, advice and counselling Online employee and manager advice Launch of Service Critical Incident Stress Response Service
Timeline
- Completed: Tender published30 April 2025Current notice
- Completed: Submission date16 May 2025
About the buyer
Durham County Council delivers local government services across County Durham, and buys as a local authority with its own corporate procurement team. Tenders and quotations are handled through the NEPO OPEN Portal, the council's online etendering system. Larger opportunities also appear on the government's Find a Tender Service under the Procurement Act 2023. Durham is one of twelve north-east councils sourcing goods and services through the North East Procurement Organisation. Specialist professional services can be sourced through the Bloom NEPRO framework across nineteen categories. The council also procures on behalf of additional public bodies beyond Durham itself.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Durham County Council's contract awards have been in health and social work, construction work and transport equipment.
Relevant CPV codes
- 85312300 · Guidance and counselling services
- 85312310 · Guidance services
- 85312320 · Counselling services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@durham-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@durham-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@durham-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@durham-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@durham-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@durham-county-council.gov |
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