Digital Insight for Customer Services and Customer Insight
Details
- Supplier(s)
- Gartner UK Ltd
- Value
- £144,600
- Duration
- 3 years
- Topic
- Market research services
- Published
- 1 April 2025
- Source
- uk:contracts_finder
Tender description
Provision of 2 x licences to gain access to customer service insight.
Timeline
- Completed: Award published1 April 2025Current notice
- Completed: Award date1 April 2025
- Next: Contract expiry date31 March 2028in 18 months
About the buyer
The Maritime and Coastguard Agency is an executive agency of the Department for Transport, and buys as a central government agency for maritime and coastal search and rescue. Procurement follows the Department for Transport's process, using the Jaggaer portal for tender documents and bids. Smaller opportunities are advertised on Contracts Finder, with larger ones moving to Find a Tender. Crown Commercial Service frameworks are used where they fit the agency's needs. Specialist maritime technical and scientific services are sourced through dedicated frameworks instead. The Procurement Team sits within Commercial and Programmes at the agency's Southampton headquarters.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of Maritime and Coastguard Agency's contract awards have been in business services, IT services and software and information systems.
Relevant CPV codes
- 79310000 · Market research services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@maritime-and-coastguard-agency.gov |
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