Closed tender

Claims Handling and Litigation Services

Details

Value
£7,500,000
Topic
Insurance claims adjustment services
Published
1 April 2025
Submission
28 April 2025

Tender description

Network Rail (NR) has a requirement to re-tender the contract for the Claims Handling and Litigation Services, which covers the following areas: i. Claims administration (logging, portal management, investigation, liability assessment, resolution). ii. Compliance with Statutory Limitation periods and legal timeframes. iii. Litigation support for complex claims. iv. Digital claims management and data analytics. v. Regular performance reporting and audits. Further details are set out in Appendix E - Specification.

Timeline

  1. Completed: Tender published1 April 2025
    Current notice
  2. Completed: Submission date28 April 2025

About the buyer

Network Rail runs a safe, efficient railway, and buys as a central public body split between a national Route Services team and its regional routes. Network Rail's latest spend reporting covers Control Period 7, the 2024-25 financial year.

Safety-critical work needs audited status on RISQS, the rail industry's supplier qualification scheme, before Network Rail contracts directly.

Over the past 5 years, most of Network Rail's contract awards have been in IT services, architectural and engineering services and construction work.

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Decision makers

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