Telephony System - Isle of Wight Council
Details
- Supplier(s)
- Maintel Europe Ltd
- Value
- £26,059.05
- Duration
- 6 months
- Topic
- Software package and information systems
- Published
- 21 March 2025
- Source
- uk:contracts_finder
Tender description
The current Avaya telephony system has been in place for over 15 years and has reached end of serviceable life and manufacturer support and is due for replacement by end of September 2025. The Avaya telephony system is licensed to support 50 Call Centre Agents and 10 Supervisors. There are approximately 1800 standard user licenses used across all departments corporately receiving approximately 700,00 calls annually. To continue supporting our end of life Avaya Aura (7.1 suite) telephony platform we require the below: 1. Avaya subscription 2. Support and maintenance 3. Virsae remote call management system
Timeline
- Completed: Award published21 March 2025Current notice
- Completed: Award date1 April 2025
- Completed: Contract expiry date30 September 2025
About the buyer
Isle of Wight Council governs the island as a local authority, and advertises its tender opportunities through the South East Business Portal. Contracts Finder lists opportunities above a set value threshold, while larger contracts appear on the Find a Tender Service. Suppliers register free on ProContract, the system behind that portal, to receive notifications of new opportunities. The same portal carries opportunities from local authorities across the South East region. Public Contract Regulations 2015 govern the council's tender processes. Every business gets a fair and equal chance to compete for its contracts.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Isle of Wight Council's contract awards have been in software and information systems, IT services and construction work.
Relevant CPV codes
- 48000000 · Software package and information systems
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@isle-of-wight-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@isle-of-wight-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@isle-of-wight-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@isle-of-wight-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@isle-of-wight-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@isle-of-wight-council.gov |
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