Consular Customer Satisfaction Insight - Assistance Cases
Details
- Supplier(s)
- IFF Resarch
- Value
- £930,000
- Duration
- 3 years
- Topic
- Research services
- Published
- 28 February 2024
- Source
- uk:contracts_finder
Tender description
The Authority has a requirement for continuous qualitative evaluation of Consular assistance services among recent service users. These are primarily British people who have sought our assistance around the world when they have needed help. The research will include ongoing tracking work as well as smaller, ad hoc projects throughout the year.
Timeline
- Completed: Award published28 February 2024Current notice
- Completed: Award date1 April 2024
- Next: Contract expiry date31 March 2027in 6 months
About the buyer
The Foreign, Commonwealth and Development Office is a ministerial department that buys through its own Commercial Directorate. Every procurement runs on Jaggaer, the department's eSourcing portal, where suppliers register to bid. Opportunities and awards are published on Contracts Finder, and bids above threshold need Central Digital Platform registration. A commercial pipeline is updated every quarter. Four category teams cover programme delivery, estates and security, digital and technology, and corporate services. The department runs its own frameworks, such as the Global Development Delivery Framework, and dynamic purchasing systems for construction and global facilities management.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of the Foreign, Commonwealth and Development Office's contract awards have been in business services, transport equipment and construction work.
Relevant CPV codes
- 73110000 · Research services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov |
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