Closed tender

WhatsApp Solution for British Council Mena

Details

Buyer: British Council
Topic: IT services: consulting, software development, Internet and support
Published: 1 February 2024
Submission: 29 February 2024
Source: uk:find_a_tender

Tender description

The British Council is looking for a service provider who can provide business solution to enhance their customer service capabilities by leveraging the popularity and efficiency of WhatsApp.WhatsApp being a widely used messaging platform and with its user-friendly interface and widespread adoption, incorporating WhatsApp into our customer service strategy will provide several advantages including real time communication and convenience for customers. Lot 1: The British Council is looking for a service provider who can provide business solution to enhance their customer service capabilities by leveraging the popularity and efficiency of WhatsApp.WhatsApp being a widely used messaging platform and with its user-friendly interface and widespread adoption, incorporating WhatsApp into our customer service strategy will provide several advantages including real time communication and convenience for customers.

Timeline

Completed: Tender published1 February 2024
Current notice
Completed: Submission date29 February 2024

About the buyer

British Council is a UK charity that buys as a central government non-departmental public body sponsored by the Foreign, Commonwealth and Development Office. Cultural relations, English teaching and exams are delivered in more than 200 countries and territories. Tenders run through the In-Tend e-tendering portal, where suppliers register online, view opportunities, express interest and submit bids. Specialist frameworks, including the DICE framework for creative economy services, sit alongside individual tender competitions. Income beyond the FCDO grant comes from teaching, exams and commercial contracts. Purchase orders and standard terms and conditions govern contracts once awarded.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of British Council's contract awards have been in business services, IT services and hotel, catering and retail.

Relevant CPV codes

72000000 · IT services: consulting, software development, Internet and support

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@british-council.gov
Commercial Director	+44 •••• ••••••	••••••••@british-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@british-council.gov
Category Lead	+44 •••• ••••••	••••••••@british-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@british-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@british-council.gov