Redbridge - Crisis Alternative (PSR - Competitive Process Pre Market Engagement)

Tender description

Service Aims The primary aims of the Redbridge Mental Health Crisis Alternative are to: • Provide immediate, non-clinical support for individuals experiencing a mental health crisis, preventing escalation to statutory services like emergency departments and psychiatric liaison teams • Reduce pressure on emergency services by offering a safe, non-medical alternative to hospital-based crisis interventions • Address mental health inequalities by providing targeted support to underserved and underrepresented groups in Redbridge including the homeless, LGBTQI+, older adults, black males and Asian/Asian British communities, utilising current peers support worker and volunteering resources • Promote early intervention and de-escalation through crisis listening, safety planning, and peer support, empowering individuals to manage their mental health and avoid future crises. • Enhance community resilience by offering practical support and linking individuals to appropriate local services, thereby reducing social isolation and promoting long-term mental wellbeing. • Collaborate with local VCSEs and statutory services to ensure an integrated care pathway, allowing smooth transitions between community and clinical services where needed. • Easy Access to provide a safe space that is easily accessible to all adults and older adults during the operating hours via self-referral, third party referral and walk-ins. Service Model Access and Referral Pathways • Self-Referral and Third-Party Referrals: The service will be accessible to anyone aged 18+ who is a resident and/or is registered to a GP in Redbridge, as well as referrals from family members, carers, VCSEs, and statutory services. • Hours of Operation: The Alternative will operate from 5:30 PM to 10:30 PM, seven days a week, providing out-of-hours support to residents. • Locations: The service will be delivered at accessible community venues. Service Delivery • Crisis Support: The service will provide a safe, non-stigmatising environment for immediate emotional support. The core interventions include: o Crisis listening and de-escalation: One-to-one sessions to help individuals manage their distress and reduce the intensity of their crisis. o Safety Planning: Development of personalized crisis management plans, including practical coping strategies and signposting to other services. o Peer Support: Trained individuals with lived experience will offer non-clinical, empathetic support. o Outreach and Culturally Sensitive Support: Proactive in, ensuring communication in culturally appropriate ways through partnerships with local VCSEs, volunteers and peer support workers.