Historic England Customer Service Provision - AWARD
Details
- Buyer
- Historic England
- Supplier(s)
- ADECCO
- Value
- £447,278
- Duration
- 3 years
- Topic
- Cleaning and sanitation services
- Published
- 28 November 2024
- Source
- uk:contracts_finder
Tender description
Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service. Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.
Timeline
- Completed: Award published28 November 2024Current notice
- Completed: Award date2 December 2024
- Next: Contract expiry date31 March 2028in 17 months
About the buyer
Historic England is the government's statutory adviser on the historic environment, and buys as a non-departmental public body sponsored by the Department for Culture, Media and Sport. Operational departments manage their own procurements, backed by a central Procurement Team that oversees compliance. Central framework arrangements set up by the Government Commercial Agency or individual departments cover much of this procurement.
Over the past 5 years, most of Historic England's contract awards have been in business services, IT services and research and development.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@historic-england.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@historic-england.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@historic-england.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@historic-england.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@historic-england.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@historic-england.gov |
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