Awarded contract

Historic England Customer Service Provision

Details

Buyer: Historic England
Supplier(s): ADECCO
Value: £447,278
Topic: Wide area network services
Published: 28 November 2024
Source: uk:find_a_tender

Tender description

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year round between 9am to 5pm. Historic England expects this work to be carried out from the suppliers premises or workers homes without any requirement for an onsite presence at Historic England. Lot 1: Please see ITT Documentation.

Timeline

Completed: Award published28 November 2024
Current notice
Completed: Award date28 November 2024

About the buyer

Historic England is the government's statutory adviser on the historic environment, and buys as a non-departmental public body sponsored by the Department for Culture, Media and Sport. Operational departments manage their own procurements, backed by a central Procurement Team that oversees compliance. Central framework arrangements set up by the Government Commercial Agency or individual departments cover much of this procurement.

Over the past 5 years, most of Historic England's contract awards have been in business services, IT services and research and development.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@historic-england.gov
Commercial Director	+44 •••• ••••••	••••••••@historic-england.gov
Procurement Manager	+44 •••• ••••••	••••••••@historic-england.gov
Category Lead	+44 •••• ••••••	••••••••@historic-england.gov
Senior Buyer	+44 •••• ••••••	••••••••@historic-england.gov
Contracts Manager	+44 •••• ••••••	••••••••@historic-england.gov