Provision of an Out of Hours Telephone Service
Details
- Topic
- Telephone network
- Published
- 1 October 2024
- Submission
- 31 October 2024
- Source
- uk:contracts_finder
Tender description
This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider. Additional information: https://in-tendhost.co.uk/aster/aspx/ Is a Recurrent Procurement Type? : Yes
Timeline
- Completed: Tender published1 October 2024Current notice
- Completed: Submission date31 October 2024
About the buyer
Aster Property Limited manages estate services on behalf of Aster Group, a housing association covering Aster Communities and Synergy Housing. The group manages 1,059 general needs, leasehold, shared ownership, sheltered and supported housing schemes. Aster Group develops and manages homes across Cornwall, Devon, Hampshire, Wiltshire, Surrey and Sussex.
Over the past 5 years, most of Aster Property Limited's contract awards have been in construction work, construction materials and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@aster-property-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@aster-property-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@aster-property-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@aster-property-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@aster-property-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@aster-property-limited.gov |
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