CITB Voice of the Customer Platform and Support Services
Details
- Value
- £350,000
- Topic
- Customer Relation Management software package
- Published
- 3 September 2024
- Submission
- 4 October 2024
- Source
- uk:contracts_finder
Tender description
CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB's goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback.
Timeline
- Completed: Tender published3 September 2024Current notice
- Completed: Submission date4 October 2024
About the buyer
Construction Industry Training Board is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48445000 · Customer Relation Management software package
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@construction-industry-training-board.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@construction-industry-training-board.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@construction-industry-training-board.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@construction-industry-training-board.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@construction-industry-training-board.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@construction-industry-training-board.gov |
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