CO0423 Enterprise Service Management Solution
Details
- Buyer
- Essex County Council
- Value
- £1,500,000
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 13 August 2024
- Submission
- 12 September 2024
- Source
- uk:contracts_finder
Tender description
The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.
Timeline
- Completed: Tender published13 August 2024Current notice
- Completed: Submission date12 September 2024
About the buyer
Essex County Council is a local authority that procures through three in-house teams, Corporate, Place and People. Larger opportunities are advertised through Open, the council's own tendering and contract management platform. Smaller and lower-value contract notices instead appear on Find a Tender and Contracts Finder. The Place team commissions highways, waste, energy and transport work, including a dedicated Dynamic Purchasing System for bidders. Construction projects separately run through the Essex Construction Framework, a route for regional contractors. The People team commissions education, social care, adult support and public health services across the county.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Essex County Council's contract awards have been in IT services, construction work and business services.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@essex-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@essex-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@essex-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@essex-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@essex-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@essex-county-council.gov |
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