UK_169_Global Confidential raising concerns platform with an integrated case management system
Details
- Buyer
- British Council
- Published
- 20 January 2024
- Source
- uk:britishcouncil
Tender description
The British Council is retendering for a 24/7/365 branded Raising Concerns confidential helpline to provide a platform to enable staff, customers, partners, contractors, consultants, etc. to report incidents concerns and suspicions relating to serious wrongdoing about:<br />• the safety of children or vulnerable adults<br />• fraudulent activity<br />• harassment<br />• significant breaches of our Code of Conduct (British Council employees only).<br />The service is to be provided by a third party creating a separation with the organisation, providing opportunity to report concerns across a number of communication systems, catering for a range of different languages, that will be regulatory and legally compliant across all jurisdictions. <br />Through tender we would seek to replicate the current level of service to minimise disruption to end users with addition of an integrated case management system to allow us to follow up and track cases more efficiently. improving the end user experience.<br />
Timeline
- Completed: Tender published20 January 2024Current notice
About the buyer
British Council is a UK charity that buys as a central government non-departmental public body sponsored by the Foreign, Commonwealth and Development Office. Cultural relations, English teaching and exams are delivered in more than 200 countries and territories. Tenders run through the In-Tend e-tendering portal, where suppliers register online, view opportunities, express interest and submit bids. Specialist frameworks, including the DICE framework for creative economy services, sit alongside individual tender competitions. Income beyond the FCDO grant comes from teaching, exams and commercial contracts. Purchase orders and standard terms and conditions govern contracts once awarded.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of British Council's contract awards have been in business services, IT services and hotel, catering and retail.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@british-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@british-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@british-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@british-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@british-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@british-council.gov |
Related topics
Topics related to UK_169_Global Confidential raising concerns platform with an integrated case management system, ranked by notice volume.
- 11,460£1.0tn
- 27,610£1.8tn
Related buyers
Buyers similar to British Council.
- 3,061£1.8bn
- 1,183£28.7bn
- 799£8.9bn
- 553£22.8bn
- 477£3.8bn
- 432£24.8m
- 307£337.4m
- 292£10.2bn
- 278£703.9m
- 244£214.9m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
