The Provision of Contact Division Strategy
Details
- Supplier(s)
- KPMG LLP
- Value
- £97,500
- Duration
- 2 months
- Topic
- Services furnished by business, professional and specialist organisations
- Published
- 25 June 2024
- Source
- uk:contracts_finder
Tender description
Our Contact Division (Single Service Centre - SSC) within National Operations, provides rapid and scalable contact services across a range of channels (e.g., digital and telephony) to enable contact tracing, advice, and guidance, booking and ordering, compliance with regulations, routing to partners, and disease notification. The current operating model was developed at a time of national crisis and as we continue to deliver on our goals and strategic priorities our operating model needs to evolve to support these. This review will align and create a vision to outline how we will prepare, respond, and build a redesigned operating model within contact centres and across the division, underpinning the UKHSA strategic plan, as well as outlining the approach to drive change to improve the way we operate.
Timeline
- Completed: Award date3 June 2024
- Completed: Award published25 June 2024Current notice
- Completed: Contract expiry date19 July 2024
About the buyer
The UK Health Security Agency (UKHSA) is an executive agency sponsored by the Department of Health and Social Care, and buys through its own end-to-end commercial service. Procurement, contract management and market engagement sit within the Commercial, Vaccines and Countermeasures Delivery directorate. UKHSA hosts the Diagnostics and Research Open Framework for diagnostics and research supplies and services.
A published pipeline lists larger planned commercial activity.
Over the past 5 years, most of UK Health Security Agency's contract awards have been in medical equipment and pharmaceuticals, laboratory and precision equipment and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@uk-health-security-agency.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@uk-health-security-agency.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@uk-health-security-agency.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@uk-health-security-agency.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@uk-health-security-agency.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@uk-health-security-agency.gov |
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