Provision of Front Office Counter Services
Details
- Supplier(s)
- Post Office Ltd
- Value
- £58,204,206
- Duration
- 2 years
- Topic
- Customer services
- Published
- 11 January 2024
- Source
- uk:find_a_tender
Tender description
The Front Office Counter Service (FOCS) provides face-to-face services for both Driver and Vehicle transactions on behalf of DVLA. The service is for those customers who are unable or are unwilling to use the online service. Lot 1: The extension was a permitted modification under Regulation 72(1)(c) of the Public Contracts Regulations 2015 (PCR). The need for the extension has been brought about by unforeseen circumstances, in particular, by the development and impact of HM Treasury Policy in respect of the Electric Vehicle Excise Duty (eVED) regime, which DVLA could not have diligently foreseen at the time the contract was originally awarded. The modification has not altered the overall nature of the contract and was intended to ensure continuity of service in the extension period while the detailed operational, digital and systems requirements necessary for DVLA to administer eVED are being developed ahead of implementation of eVED in April 2028.
Timeline
- Completed: Award published11 January 2024Current notice
- Next: Award date1 April 2027in 5 months
- Upcoming: Contract expiry date30 September 2028
About the buyer
The Driver and Vehicle Licensing Agency runs driver and vehicle registration services, and buys as a central government agency through a virtual procurement team shared across the Department for Transport family. Much of its buying follows Cabinet Office guidance and pan-government arrangements for office solutions, temporary staff, travel and uniforms. Strategic contracts cover categories such as ICT, telephony, estates, print and mail, and enforcement work like wheel-clamping.
Over the past 5 years, most of Driver and Vehicle Licensing Agency's contract awards have been in IT services, software and information systems and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov |
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