Closed tender

Laois County Council require a Microsoft Teams based telephony system for use by the MyPay Shared Service Centre.

Details

Topic
Telecommunications equipment and supplies
Published
7 May 2024
Submission
11 June 2024

Tender description

Laois County Council require a Microsoft Teams based telephony system for the MyPay Shared Service Centre within Laois County Council, for an initial period of twenty-four months with the possibility of a further twelve months x 2 at the discretion of the contracting authority. The telephony system must demonstrate all call centre functionality with call analytics and reporting functionality. Laois County Council require a Microsoft Teams based telephony system for the MyPay Shared Service Centre within Laois County Council, for an initial period of twenty-four months with the possibility of a further twelve months x 2 at the discretion of the contracting authority. The telephony system must demonstrate all call centre functionality with call analytics and reporting functionality.

Timeline

  1. Completed: Tender published7 May 2024
    Current notice
  2. Completed: Submission date11 June 2024

About the buyer

Laois County Council is the local authority for County Laois, and its Procurement Team provides strategic procurement advice across the council. Staff must check for relevant frameworks and dynamic purchasing systems before running their own competition. National contracts coordinated by the Office of Government Procurement cover areas such as energy, ICT, legal, cleaning and security. Lower-value purchases go to a direct invitation for at least three quotations.

Over the past 5 years, most of Laois County Council's contract awards have been in construction work, business services and security and defence equipment.

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Decision makers

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