Complaints and Feedback Management System
Details
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 3 May 2024
- Submission
- 24 May 2024
- Source
- uk:procontracts
Tender description
We are looking for a solution that will manage end to end feedback handling including MP and Councillor enquiries. Feedback for Cambridgeshire County Council includes representations, suggestions, and compliments. The application should build on existing systems and leverage existing licenses/capabilities wherever possible. Keywords: Feedback, Complaints, Enquiries
Timeline
- Completed: Tender published3 May 2024Current notice
- Completed: Submission date24 May 2024
About the buyer
Cambridgeshire County Council buys as a local authority for Cambridgeshire, with a dedicated procurement and commercial team supporting suppliers. The children's commissioning team runs dynamic purchasing systems for external placements, home and community support and supported accommodation for young people. A separate dynamic purchasing system covers education and social care transport, from minibuses to taxis.
Health related contracts are commissioned through the Provider Selection Regime instead.
Over the past 5 years, most of Cambridgeshire County Council's contract awards have been in health and social work, construction work and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cambridgeshire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cambridgeshire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cambridgeshire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cambridgeshire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cambridgeshire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cambridgeshire-county-council.gov |
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