OOH Repairs Service & Anti Social Behaviour
Details
- Topic
- Call centre
- Published
- 16 April 2024
- Submission
- 17 May 2024
- Source
- uk:bluelight
Tender description
PCH Contact Centre provides a sensitive, efficient and cost effective service, receiving and processing enquires including the following distinct service areas: i. Repairs ii. Antisocial Behaviour The service is made available to PCH customers city- wide, 24 hours a day, 7-days a week, 365 days per year. This wrap around service is designed to respond to emergency situations that may arise at any time day or night. PCH Housing’s Contact Centre is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the normal Contact Centre opening hours.
Timeline
- Completed: Tender published16 April 2024Current notice
- Completed: Submission date17 May 2024
About the buyer
Plymouth Community Homes is a housing association based in Plymouth, with its own dedicated procurement team handling supplier tenders and contracts. That code sits alongside separate policies covering health and safety, data protection, fire safety and safeguarding. Procurement decisions follow a stated commitment to openness, transparency and fairness. Orders fall under Plymouth Community Homes's own terms and conditions, except for construction contracts agreed separately.
Over the past 5 years, most of Plymouth Community Homes's contract awards have been in construction work, business services and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@plymouth-community-homes.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@plymouth-community-homes.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@plymouth-community-homes.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@plymouth-community-homes.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@plymouth-community-homes.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@plymouth-community-homes.gov |
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