UK_244 - Europe Mystery Shopping Research: English Language Courses for Young Learners
Details
- Buyer
- British Council
- Value
- £30,000
- Published
- 13 April 2024
- Source
- uk:britishcouncil
Tender description
The overarching objective of this research is to find out how the potential British Council customers perceive the British Council and its key competitors when exploring face-to-face (in-centre) English language learning options and contacting course providers via different channels. The focus will be on face-to-face (in-centre) English language courses for children (Young Learners) - reviewing the customer journey, price and product information, information about classes – e.g. the number of students in a class, length of the class etc., schedules, and learning materials offered.
Timeline
- Completed: Tender published13 April 2024Current notice
About the buyer
British Council is a UK charity that buys as a central government non-departmental public body sponsored by the Foreign, Commonwealth and Development Office. Cultural relations, English teaching and exams are delivered in more than 200 countries and territories. Tenders run through the In-Tend e-tendering portal, where suppliers register online, view opportunities, express interest and submit bids. Specialist frameworks, including the DICE framework for creative economy services, sit alongside individual tender competitions. Income beyond the FCDO grant comes from teaching, exams and commercial contracts. Purchase orders and standard terms and conditions govern contracts once awarded.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of British Council's contract awards have been in business services, IT services and hotel, catering and retail.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@british-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@british-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@british-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@british-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@british-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@british-council.gov |
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