Scotland’s Domestic Abuse and Forced Marriage Helpline
Details
- Buyer
- Scottish Government
- Topic
- Call centre
- Published
- 4 March 2024
Tender description
The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland’s Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: · Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; · Provide specialist advice and signposting in relation to domestic abuse and forced marriage; · Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service.
Timeline
- Completed: Pre-tender published4 March 2024Current notice
About the buyer
The Scottish Government is a devolved central government department that buys through its Scottish Procurement and Property Directorate. Regulated procurements across the Scottish public sector are advertised on Public Contracts Scotland, the national portal set up in 2008. Bids are usually submitted through PCS-Tender, the national eTendering system it funds. The directorate also runs frameworks covering construction, corporate services, ICT, professional services, utilities and HR. Many of these frameworks are open to the wider Scottish public sector as well as central government. The Supplier Development Programme offers free tender training to SMEs and third sector organisations.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of the Scottish Government's contract awards have been in business services, IT services and research and development.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@scottish-government.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@scottish-government.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@scottish-government.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@scottish-government.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@scottish-government.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@scottish-government.gov |
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