Tenant Satisfaction Measures (TSM) Survey
Details
- Supplier(s)
- Acuity Research & Practice
- Value
- £70,000
- Duration
- 3 years
- Topic
- Market research services
- Published
- 10 February 2023
- Source
- uk:procontracts
Tender description
Kingston Council is preparing for the new Housing Regulatory Standards that will come into effect in April 2023 in the form of Tenant Satisfaction Measures (TSM). There are two key objectives with these measures: - To provide tenants with information about how well their landlord is performing - Letting the Housing Regulator know which landlord is failing or performing well. In light of the above, Kingston Council is seeking to procure the services of an independent consultancy to undertake TSM (Tenant Satisfaction Measures) surveys for its 4,000 General Needs Residents, 1,500 leaseholders and 1,000 temporary accommodation residents. This will allow the Council to obtain data/information relating to their perceptions of the Housing Services that they receive. Information gathered and analysed will play an important part in shaping and designing housing services that meet/reflect the needs of our housing residents/customers.
Timeline
- Completed: Award published10 February 2023Current notice
- Completed: Award date27 February 2023
- Completed: Contract expiry date26 February 2026
About the buyer
Royal Borough of Kingston upon Thames is a local authority that buys under its own Contract Regulations, using a corporate contract first wherever one covers the purchase. Every tender is advertised on the London Tenders Portal, the council's e-tendering system. Contracts above the Procurement Act 2023 thresholds also appear on Find a Tender. Lower-value work goes to written quotations, preferably from local suppliers, or to call-off from a framework agreement or dynamic purchasing system. A three-year Commercial Pipeline lists the larger procurements the council expects to run. A contracts register names the main suppliers so that potential sub-contractors can approach them directly.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Royal Borough of Kingston upon Thames's contract awards have been in transport services, architectural and engineering services and construction work.
Relevant CPV codes
- 79310000 · Market research services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@royal-borough-of-kingston-upon-thames.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@royal-borough-of-kingston-upon-thames.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@royal-borough-of-kingston-upon-thames.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@royal-borough-of-kingston-upon-thames.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@royal-borough-of-kingston-upon-thames.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@royal-borough-of-kingston-upon-thames.gov |
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