Enterprise Service Management Tool
Details
- Buyer
- Housing 21
- Supplier(s)
- Hornbill Service Management Limited
- Value
- £500,000
- Duration
- 5 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 6 February 2023
- Source
- uk:contracts_finder
Tender description
Housing 21 plan to move to a full cloud-based SaaS solution that will support improved service quality and delivery, through more efficient and mature ITSM processes and functions along with providing new service management capability for the Housing 21 HR team with future options for expanding use of the service management tool to other areas of Housing 21 business.
Timeline
- Completed: Award date15 December 2022
- Completed: Award published6 February 2023Current notice
- Next: Contract expiry date14 December 2027in 13 months
About the buyer
Housing 21 is a nonprofit housing association that provides retirement and extra care housing for older people, buying through its own dedicated procurement team. Below that threshold, local housing managers source quotes directly from accredited contractors for everyday services such as gardening and window cleaning. Every appointed contractor must hold safety accreditation such as Construction Line, SafeContractor, SMAS or CHAS.
A procurement pipeline lists upcoming high-value opportunities for the year ahead.
Over the past 5 years, most of Housing 21's contract awards have been in construction work, repair and maintenance and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@housing-21.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@housing-21.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@housing-21.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@housing-21.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@housing-21.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@housing-21.gov |
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