Hydrogen Village Trials - PMO Support and Consumer Strategy Support

Tender description

NGN requires the support of an external partner to align stakeholders, source required evidence and produce the artefacts which comprise. Defining Vulnerable customers in context of this project, and what NGN will provide these customers in terms of options and support, Understanding commercial customer needs and the offer(s) required to meet these, Determining the consumer impact of billing, protection and package options, Developing the end-to-end customer journey covering domestic, commercial, landlords and tenants, Documenting exit options and associated consumer impact. This requirement relates specifically to and will be built from work previously undertaken by this supplier. Also required is PMO resource for the Hydrogen Village Trial programme and other supporting / linked activities. The supplier has been selected to provide this service on the basis that they are already directly involved with the project as a result of other engagements in supporting and providing input to specific project workstreams which makes them ideally placed to deliver against this requirement on the basis of their pre-existing knowledge of the project and relationship with the NGN delivery team. Lot 1: NGN requires the support of an external partner to align stakeholders, source required evidence and produce the artefacts which comprise. Defining Vulnerable customers in context of this project, and what NGN will provide these customers in terms of options and support, Understanding commercial customer needs and the offer(s) required to meet these, Determining the consumer impact of billing, protection and package options, Developing the end-to-end customer journey covering domestic, commercial, landlords and tenants, Documenting exit options and associated consumer impact. This requirement relates specifically to and will be built from work previously undertaken by this supplier. Also required is PMO resource for the Hydrogen Village Trial programme and other supporting / linked activities. The supplier has been selected to provide this service on the basis that they are already directly involved with the project as a result of other engagements in supporting and providing input to specific project workstreams which makes them ideally placed to deliver against this requirement on the basis of their pre-existing knowledge of the project and relationship with the NGN delivery team.