Customer Surveys
Details
- Topic
- Survey services
- Published
- 15 December 2023
- Submission
- 26 January 2024
- Source
- uk:procontracts
Tender description
The Guinness Partnership Limited (Guinness) is one of the largest providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers. Guinness are conducting a procurement process to appoint a provider to conduct customer surveys on our behalf. The contract will be for a period of three years with an option to extend for a further two years subject to performance and value for money. The surveys will include circa 700 transactional surveys to be conducted by email on a daily or weekly basis and circa 700 surveys in accordance with the Tenant Satisfaction Measures (TSMs) set by the Regulator and a smaller number of other surveys covering general perceptions of Guinness. These are to be conducted by telephone. The surveys play an important role in helping us measure our effectiveness in delivering quality customer service and high customer satisfaction levels. They help us to identify the areas for improvement and shape our strategy to evolve and strengthen our service model. Keywords: satisfaction survey
Timeline
- Completed: Tender published15 December 2023Current notice
- Completed: Submission date26 January 2024
About the buyer
The Guinness Partnership Ltd is one of England's largest housing associations, providing affordable homes and care, and advertises tender opportunities on Contracts Finder. Suppliers register free of charge on its own online portal to receive formal invitations to tender. Larger projects often draw on framework agreements already tendered by regional buying organisations such as ESPO or Procurement for Housing. The organisation also runs its own regional framework for planned investment and major works, covering multiple regions across England. Appointed regional contractors deliver repairs, retrofit, decarbonisation and fire safety work under that framework.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of The Guinness Partnership Ltd's contract awards have been in construction work, architectural and engineering services and repair and maintenance.
Relevant CPV codes
- 79311000 · Survey services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov |
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