Out of Hours Call Handling Service 2023
Details
- Buyer
- CHP
- Published
- 9 November 2023
- Submission
- 7 December 2023
- Source
- uk:procontracts
Tender description
CHP has an in-house Customer Resolution Centre (CRC) which handles all incoming calls to CHP between the hours of 8am to 5pm Monday to Friday. CHP are looking for a call centre that can manage out of hours calls from our residents during the hours of 5pm - 8am to include weekends, bank holidays, Christmas and New Year. These calls include emergency repairs, and signposting to relevant organisations/agencies when the Customer Resolution Centre is not open. CHP require the provider to have an allocated telephone at their office so CHP calls can be transferred and answered in the name of CHP. Keywords: call centre, Call handling service, call management
Timeline
- Completed: Tender published9 November 2023Current notice
- Completed: Submission date7 December 2023
About the buyer
CHP is a housing association based in Essex, and merged with Estuary in April 2026 to form Delta Housing. Suppliers also provide an equality and diversity policy and a Modern Slavery Act declaration. Suppliers complete an annual declaration covering links to CHP employees and Board members.
Over the past 5 years, most of CHP's contract awards have been in construction work, software and information systems and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@chp.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@chp.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@chp.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@chp.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@chp.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@chp.gov |
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