GB-London: CON-22-159 Contingency Contact Centre
Details
- Supplier(s)
- FOUNDEVER GB LIMITED
- Value
- £375,000
- Duration
- 2 years
- Topic
- Administration services
- Published
- 6 November 2023
- Source
- uk:contracts_finder
Tender description
The supplier will provide a contingency contact centre operation that can be scaled depending on the volume of contact received during a mass call event.
Timeline
- Completed: Award date26 June 2023
- Completed: Award published6 November 2023Current notice
- Completed: Contract expiry date25 June 2025
About the buyer
The Financial Conduct Authority regulates the UK's financial services industry, and buys as a central government body with its own procurement function. Every tender runs through Atamis, the FCA's eTendering portal, with opportunities also advertised on Find a Tender and Contracts Finder. Larger contracts fall under the Public Contract Regulations 2015 once they pass a set threshold. Both pan-government and FCA-tendered framework agreements offer alternative routes to market. A Supplier Code of Conduct, updated in 2022, covers climate change, resilience and data protection standards for suppliers. An ethical procurement standard applies to purchases wherever possible.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of the Financial Conduct Authority's contract awards have been in IT services, business services and software and information systems.
Relevant CPV codes
- 75100000 · Administration services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov |
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