Consultancy Services for Service Led Organisation
Details
- Supplier(s)
- The Service Org Group Limited
- Value
- £49,000
- Duration
- 6 months
- Topic
- General management consultancy services
- Published
- 8 November 2023
- Source
- uk:contracts_finder
Tender description
This contract has been awarded for consulting services to support DVSA to become more service-led and customer centric. The consultancy services will be required to provide their expert knowledge, tools and assessments to enable DVSA to successfully pilot service led as an approach by mapping an end-to-end customer journey. This will involve helping DVSA draw conclusions from pilot work, draft recommendations and help to present to project board.
Timeline
- Completed: Award date1 November 2023
- Completed: Award published8 November 2023Current notice
- Completed: Contract expiry date30 April 2024
About the buyer
Driver and Vehicle Standards Agency operates as an executive agency of the Department for Transport, running driving tests and vehicle standards enforcement across Great Britain and Northern Ireland. A dedicated procurement team, based in Nottingham, runs the agency's sourcing activity. Crown Commercial Service framework agreements cover most established sourcing needs.
Over the past 5 years, most of Driver and Vehicle Standards Agency's contract awards have been in education and training, business services and IT services.
Relevant CPV codes
- 79411000 · General management consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov |
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