Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS
Details
- Supplier(s)
- Agilisys Ltd
- Value
- £354,000
- Duration
- 2 years
- Topic
- Office-support services
- Published
- 31 October 2023
- Source
- uk:contracts_finder
Tender description
To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale Proposal includes the following services; • Fully managed OOH service covering the existing opening hours of 4.30pm- • 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and • all Bank Holidays 24hr • All systems and licenses relevant to the delivery of the service • Automated Management information • Monthly service review meetings • KPIs as per the current contract Resource and Planning • Forecasting and Planning • Long term capacity Planning • Short term Planning • Performance Analysis • Scheduling • Holiday Management • WFM Administration • Intraday Performance Management • Reporting
Timeline
- Completed: Award date1 September 2023
- Completed: Award published31 October 2023Current notice
- Completed: Contract expiry date31 August 2025
About the buyer
Rochdale Metropolitan Borough Council is a local authority procuring supplies, services and works for the borough. Procurement runs through STAR Procurement, a shared service the council operates jointly with Stockport, Trafford and Tameside councils. STAR Procurement supports contracts for supplies, services and works across all four councils.
Over the past 5 years, most of Rochdale Metropolitan Borough Council's contract awards have been in construction work, health and social work and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov |
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