Contract award for the Provision of a Customer Service Centre Service for Hertfordshire County Council
Details
- Supplier(s)
- SERCO LIMITED
- Value
- £17,826,556
- Duration
- 4 years
- Topic
- Call centre
- Published
- 27 October 2023
- Source
- uk:contracts_finder
Tender description
Awarded Contract - the contract has been awarded to Serco Limited Hertfordshire County Council has awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres. The initial call-off period will be for 4 years with the option to extend for two periods of up to 12 months each. The contract value range stated above in Section 1 allows for the two x 12 month extension periods.
Timeline
- Completed: Award published27 October 2023Current notice
- Completed: Award date1 April 2024
- Next: Contract expiry date31 March 2028in 17 months
About the buyer
Hertfordshire County Council is the local authority for Hertfordshire, and buys as a local government organisation. Nine public sector organisations across the county share Supply Hertfordshire as a joint procurement service. Contracts carry the council's own terms and conditions for every goods, services and works purchase.
Over the past 5 years, most of Hertfordshire County Council's contract awards have been in health and social work, construction work and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@hertfordshire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@hertfordshire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@hertfordshire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@hertfordshire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@hertfordshire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@hertfordshire-county-council.gov |
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